Support

BMC Solution has experienced professional and dedicated Support Service team to ensure that the optimum Service Levels are maintained. Our Online Help Desk system provides you the ability to log in your issues and monitor status of resolutions easily. We have successfully provided On-site support for critical systems – support for correction of errors, bugs, updates and core software changes.

Customers are also able to log incidents online without having to call the Help-desk and this gets tracked online and notifies the relevant Engineers or Support Managers based on the SLA and escalation also happens automatically through emails.